I gave this stars for B. J. Williams who work here as a Maitenance supervisor. He is very helpful and very calm. If we have any problem he allways help us with smiling face.He slove any problem very quick.

The property manager Charity is the absolute best. She is so patient and kind. She is truly a people’s person! She takes her time and answers all of your questions thoroughly. If she does not know the answer, she will find out instead of just making anything up. She is so sweet! She made our move in experience the best. She definitely set the expectation high because she is so good at her job. She makes you feel welcomed and supported. Thank you for making our experience one to remember and making sure everything went across smoothly.

My experience was decent but valet trash didn’t do much of their job. Residents dont pick up after their dogs. Some days trash wasn’t picked up , cats would get in the trash and scatter it everywhere if you left the bag outside but you are still expected to pay the full monthly price for valet trash. My apartment had no air for a while and it took a lot of “bothering” maintenance to get it fixed . Garbage dispose never worked the entire year I lived there and I was told they would fix that when I moved in . My apartment also flooded within the first few months of living there . Had to throw out a lot items and new furniture because of water damages and mold grew on the items i tried to keep. There hidden fees in monthly rent that they don’t tell you about and they falsely reported to the collections that I owed them debt when I moved out . Lied and said they were going to clear it and more than a year later it is still sitting on my credit report . There’s my authentic review .

This is desiccated, raccoon feces that has been sitting in the breeze way for 3 weeks… I have to walk past…

They increased my price by 300/ mo when I said I would apply

DO NOT MOVE INTO THIS COMPLEX!!!! This is long but if you’re thinking of moving here, take the time to read this!!! My apartment was NOWHERE NEAR move-in ready. After having to call every hour on my move-in day AND the day after to try and get issues resolved, I was not being helped AT ALL. After that, I was no longer polite or patient & i expressed EXTREME frustration to these people. & then the property manager had the nerve to give me attitude and said I can’t speak to her staff that way and that they did their job. But if ANY of them did their job, why do I have a laundry list of issues AS SOON as i move in?!?! I moved in during summer time & my AC wasn’t cooling. The maintenance guy claimed to plug something in outside but didn’t bother to go in the apartment to check if it fixed the issue (it didnt!!!!). Nobody would come out or send someone else out to get this fixed over the weekend so I had to pay for a hotel for 3 nights (after paying pro-rated rent for the remainder of the month) just to sleep in AC!! It was also a holiday on Monday so they made me wait until Tuesday to even get a work order put in. Also, the hot water wasn’t working for a couple of days, black sediment was coming out of both bath tubs and staining the tubs (so my parents & i couldn’t even shower here after working for 12 hours on move-in day), there’s mold on one of my bathroom vents, my kitchen sink handle is broken along with water damage underneath the sink, my oven door is extremely dented so it won’t open or close properly (that’s a clear safety issue if my oven is on), my laundry doors are broken, there’s a constant wet spot on my office carpet due to either flooding on the ground floor, a leak or busted pipe somewhere, and my master bath toilet isn’t screwed into the floor properly. The property manager even had the audacity to say “well you toured the apartment before moving in right?” As if i can turn on water, turn on the AC to make sure it’s cooling, open & close the oven, open every cabinet, shake the toilets around, or feel every inch of the carpet for wet spots. ISN’T IT YALLS JOB TO MAKE SURE EVERYTHING IS WORKING PROPERLY BEFORE MOVING A TENANT IN?!?! Spend your hard earned money somewhere else because these people do not care about their tenants!!!! Tenants spend WAY too much money here to be treated like this.

Bj and Emerson have given Top Tier and astounding service! I encourage you guys to continue to give the best service and set the tone for the others around!

I want to highlight the leasing agent, Imani Washington. Imani consistently demonstrates professionalism, warmth, and exceptional customer service. She is knowledgeable, attentive, and creates a welcoming environment for everyone she interacts with. Her communication, patience, and willingness to help truly stand out. She represents the community with excellence and professionalism.

I have enjoyed my residency here at Chace Lake. In the last 4 years I’ve been here I can honestly say I’ve had little to no issues the entire time. The neighborhood is considerably quiet, neighbors are friendly, minimal maintenance complaints or issues and the amenities are just enough. Overall, I have enjoyed it and think it’s worth what you get compared to other complexes. Disclaimer: this is my experience but I would definitely recommend living here to anyone.

I Really Love it Here , Absolutely no complaints ❤️ Charity is really an awesome person whenever i do have an issue which is rare .. she gets it handled Immediately 10/10

Chace Lake Villas is awesome! I've been working with the property for some time and they are great(Charity,Imani,& DJ)in the office and the maintenance team(BJ&Emerson)are superb! If your looking to lease Chace Lake is a great choice

I've been living at Chace Lake Villas for over 8 years a great place to live haven't had any issues if something needs fixing the maintenance workers are usually here the next day or same day to fix it I've had packages left at my door not once had anyone gotten sticky fingers everything is convenient gas stations restuarants shopping mall easy access to the highway I recommend staying here!

Imani Washington was very helpful, professional, and kind throughout the process. She answered all my questions and made everything easy and stress-free. Great customer service!

Nice community is well kept and The office staff is great especially Imani Washington…

Nice community. Imani Washington was very helpful and knowledgeable about the property. Looking forqard to workimg with her in the future.

Positive community great atmosphere

The Team at Chace Lake is OUTSTANDING! The amazing staff( Charity, BJ,Emerson and DJ) making working and living on site an enjoyable experience. They pride themselves on customer service and exceeding the resident expectations. It is a pleasure to work with us an AMAZING group of people! From vendor to residents we value you guys more than words can express

The experience here at Chace Lake Villas has been unmatched, the staff makes you feel welcome no matter who you are and where you came from. BJ is a great supervisor that’s second to none when it comes to to maintenance issues. Imani and Dkoreyah bring a bright vibe to the office every time when you walk in. Charity leads the team as the property manager with such finesse and excellence all around Chace Lake is a great place to be day to day!

I really appreciate how quickly and efficiently the maintenance team responds to requests. Any issues I’ve had were handled right away, and the work is always done thoroughly. Shoutout to Emerson for showing up within’ a day of me putting a request in!